Respect belongs in every relationship.
A reporting route for concerns involving exploitation or abusive practices connected to a proposed merchant relationship.
Start readingShare a concern
Contact support with a clear description of the concern, the business involved and relevant public evidence.
Protect people’s information
Avoid unnecessary personal details about affected individuals. Share only what is needed to explain the issue.
Review in context
Concerns should be assessed before business decisions are made. This reporting page is not presented as an audited statutory statement.
How is my processing rate determined?+
Successful domestic and international card payments carry a processing fee of 6%–25%, depending on your business model and sector. Your applicable rate is confirmed before activation. There is no first-month promotional rate. Optional instant settlement is charged in addition to the processing fee.
When can I receive my USDT?+
Standard settlement is 7 business days below USD 10,000 in cumulative successful payments, 5 business days from USD 10,000 to below USD 20,000, and the next business day from USD 20,000 onwards, including above USD 50,000. These are standard eligibility periods from each successful payment, subject to review and any applicable reserve or hold.
Is the instant settlement fee added to processing?+
Yes. Your processing rate is 6%–25%, depending on your business and sector. Instant settlement adds 5–15 percentage points to that rate. For example, 10% processing plus 5 percentage points means a 15% total fee, not 10.5%. Processing on the same amount is counted only once. Approval and individual limits apply.
Can I keep my current payment provider?+
Keep your existing payment provider while you test POSUSDT with part of your payment traffic. Agree the checkout, order tracking and refund flow before taking live payments.
The next part
of the picture.
Bring your ambition.
We’ll talk payments.
Tell us about your business and let’s explore a wallet-first setup.
Talk to our team